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Frequently Asked Questions

The following section hopefully answers the most common questions asked by our customers. If you don't find an answer to the questions you have here then please contact us on +44 (0)1691 770303.

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What are the delivery charges?

We offer Nationwide and overseas delivery on all of our products, and have used reasonable endeavours to ensure that the websites accurately calculate delivery costs to the delivery address entered by you.  However, where the delivery cost is manifestly wrong, or the website is unable to accurately calculate the delivery cost to your nominated destination, we reserve the right to substitute the correct delivery cost or alternatively to cancel the order.  If you have any doubts about delivery costs, or would like us to deliver by an alternative method, we recommend you contact us by telephone on +44 1691 770303.

Each order is individually wrapped to protect it and your order will be delivered straight to your door

When will I receive my goods?

Providing our stock of the goods you order are held at our main warehouse your parcel(s) will be picked and packed on the next working day from you placing the order, and then delivered on a next day service between 7:00 am and 5:30 pm. On occasion your order may be in respect of items that are out of stock.  If so we will contact you by email or by telephone to notify you.  If we re unable to contact you we reserve the right to cancel the order or to fulfil it when the product is back in stock at our discretion.  Such unusual circumstances apart, we aim to ship all parcels within 3 weeks.

If you are unable to receive your goods or have missed our courier (usually 'DHL or UPS') they will leave a card with details for you to call and re-arrange delivery, if you want our courier to try leaving the goods at your neighbours address, then you will need to call us on +44 1691 770303 to enable us to attempt to arrange a delivery to suit your needs.

Please inform us in your 'special delivery instructions' or by phone if you will not be available to receive your order for the next three working days after the day placing your order, so we can agree alternative delivery dates and mark it to be dispatched at a more suitable time.

Cancellation & Returns Policy

Once you have received an order acknowledgement from Sliding Systems there will be no automatic entitlement to cancel your order or obtain a refund.  Refunds and cancellations may however be offered at the discretion of the management.

If you believe the goods delivered to you were faulty, incorrect or damaged at the time they were despatched from Sliding Systems or you wish for any other reason to return the goods or ask for a refund, this must be notified to us as quickly as possible by email to info@gsfslides.com following receipt by you of the goods.  We recommend you also contact us by telephone on +44 1691 770303.

The repair or replacement of faulty or damaged goods or a refund of the cost of such goods will normally be possible and will be processed in accordance with GSF Sliding Systems’ Trading Terms and Conditions, also accessible via the websites. 

We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected.